Terms and Conditions

By consenting to receive our services, including receiving SMS/phone/email communications, you agree to comply with and be bound by these terms and conditions.

By providing your consent to receive SMS/phone/email communications, you authorize Turnpoint Behavioral Health and its vendors to contact you by phone, SMS message or email to provide you with better care coordination and management and for other healthcare communications, including but not limited to:

• Scheduling and reminders of upcoming in-person/virtual (telehealth) appointments

• Follow-up after missed appointments

• Emergency or closure notifications regarding clinic operations

• Obtaining feedback on your experience with your healthcare team

• Care management post-discharge

• General health reminders/information

By consenting you acknowledge and agree to the following terms:

  • These calls and SMS messages may also communicate with you about products or services offered by Turnpoint Behavioral Health that may be of interest to you and may be placed using an automatic telephone dialing system.

  • Message/data rates may apply to messages sent through Turnpoint Behavioral Health to your cell phone.

  • You understand that you are under no obligation to authorize Turnpoint Behavioral Health to communicate with you by telephone, SMS, or email as part of your treatment, payment, eligibility for benefits, or as a condition of any purchase.

  • You may opt-out of receiving these communications from Turnpoint Behavioral Health at any time by notifying the program in writing or replying with the word “STOP” to any SMSs or emails.

  • Frequency of message will vary depending on your services and interactions with us.